Introduction and Commitment

Welcome to the interactive entertainment products and services provided by JINJUNJIE (HK)CO., LIMITED (hereinafter referred to as "we," "us," or "our"). We understand the importance of your personal information and solemnly pledge to protect your personal information and privacy with the utmost diligence and prudence, in accordance with applicable data protection laws and industry best practices worldwide.

This Privacy Policy (hereinafter referred to as "this Policy") is intended to systematically and transparently explain to you how we collect, store, use, process, share, transfer, and protect your personal information when you visit our websites, use our game software (including PC, mobile, and console versions), participate in our community activities, and use any other related services we provide (collectively, "our Services"). It also outlines your rights as a data subject and the means by which you can exercise those rights.

Please be sure to read and fully understand all the contents of this Policy before using our Services, especially the terms marked in bold or with an underline, which may have a significant bearing on your rights and interests. By starting to use our Services, you signify that you have fully understood and agreed to the entire content of this Policy. If you do not agree with any part of this Policy, you should immediately cease using our Services.

JINJUNJIE (HK)CO., LIMITED, as the data controller of your personal information, has its registered address at FLAT/RM 1013 10/F GENPLAS INDUSTRIAL BLDG 56 HOI YUEN ROAD KWUN TONG KL. If you have any questions, comments, or suggestions regarding this Policy, or if you wish to exercise your data subject rights, please contact us via the following method: [email protected].

 

Chapter 1: Scope of this Policy

1.1. Applicable Subjects and Services
This Policy applies to all users (hereinafter referred to as "you" or "user") who use our Services. Our Services include, but are not limited to:

Our official websites, game download platforms, and related web pages.

Various online and single-player games developed and operated by us, including their updates, patches, and expansion content.

Mobile applications (Apps) related to our games.

Official game forums, social media accounts, and player communities.

Customer service, technical support, and other interactions we provide in response to your requests.

Online and offline events, competitions, and marketing activities organized by us.

1.2. Scope of Non-Application
This Policy does not apply to the following situations:

Websites, products, or services operated independently by third parties that are linked to from our Services. When you navigate to a third-party service, you will leave the scope of our Services, and your personal information processing activities will be governed by the privacy policy or related statements of that third party. We recommend that you carefully read their privacy policies before interacting with them.

Other services not provided or controlled by JINJUNJIE (HK)CO., LIMITED.

 

Chapter 2: Information We Collect and How

To provide you with a high-quality, stable, secure, and personalized gaming experience, and to comply with relevant legal and regulatory requirements, we will collect personal information that you actively provide, that is automatically generated during your use of our Services, or that we obtain from third parties with your authorization, based on the principles of lawfulness, fairness, necessity, and good faith.

2.1. Information You Provide to Us Directly

This is information that you voluntarily enter or submit in order to use specific features or services.

Account Registration and Management Information: When you create a universal JINJUNJIE (HK)CO., LIMITED account or a specific game account, you will need to provide basic registration information, such as:

Username/Nickname: To identify you within the games and community.

Password: To verify your identity and protect your account security, which we will store in an encrypted format.

Email Address: For account verification, password recovery, receiving important service notifications, and (with your consent) marketing communications.

Mobile Phone Number (optional or required for specific regions/features): For two-factor authentication, security binding, or contact for specific events.

Date of Birth: To perform age verification in compliance with laws regarding the protection of minors in different countries/regions and to provide age-appropriate game content.

Country/Region: To determine the appropriate server for you, display the correct language and currency, and comply with regional laws and regulations.

Profile Information: You may choose to complete your public or semi-public profile, which can enhance your social experience. For example:

Avatar: An image you upload or a system-provided icon.

Personal Signature/Motto: To express your personality.

Social Links: Social media links or friend relationships that you choose to display publicly.

Payment and Transaction Information: When you make a purchase within our Services (e.g., buying virtual currency, in-game items, subscription services), we do not directly process or store your complete payment information (such as credit card numbers or bank account details). The payment process is handled by qualified third-party payment service providers. We only receive transaction information from these payment channels confirming that your payment was completed. This may include:

Transaction ID/Order ID.

Payment amount and currency.

Time of transaction.

Details of the purchased goods or services.

For tax and accounting purposes, we may receive de-identified billing address information (such as city, postal code, country).

User-Generated Content (UGC): Our Services may allow you to create, upload, publish, or share content. This type of information inherently contains your personal expression, and we collect and store it to enable the corresponding features. For example:

Chat Logs: Text from public channels, private messages, and voice-to-text transcriptions of team chat (we may monitor and store this content to enforce community guidelines and handle reports).

Forum Posts and Comments: Any text, images, or links you post on our official forums or community sections.

In-Game Creations: Such as custom maps, character appearance designs, game replays, and screenshots.

Your friend list or follow list.

Communications with Us: When you contact our customer support team, submit feedback, participate in surveys, or report other players, we collect:

Your contact information (such as your email address or other contact methods you provide).

The content of your communications with us (including emails, support tickets, and online chat logs).

Any supporting documents or information you provide to demonstrate an issue (such as screenshots, device information, etc.).

Marketing Event Participation Information: If you choose to participate in competitions, sweepstakes, beta test invitations, or other events organized by us, we may ask you to provide additional information, such as:

Full name, mailing address, and phone number: To deliver prizes or memorabilia.

Specific information required for the event: Such as your game ID, submission of work, etc.

2.2. Information We Collect Automatically When You Use Our Services

This is technical and behavioral data that is automatically recorded by our systems when you interact with our Services.

Device and Hardware Information: To ensure game compatibility, optimize performance, secure your account, and conduct data analysis, we collect:

Device Attributes: Operating system type and version, device model, CPU and GPU model, memory size, storage space.

Unique Device Identifiers: Such as Device ID, Advertising ID (IDFA/GAID), Android ID, MAC address, IMEI (where permitted by applicable law and necessary).

Network Device Information: IP address, network type (Wi-Fi/cellular), carrier information, signal strength.

Software Information: Browser type and version, game client version, information on installed plug-ins or anti-cheat components.

Gameplay and Usage Data: This is core data for us to understand player behavior, improve game design, and provide a personalized experience. It includes:

Game Log Information: Your login/logout times, duration of play, specific game modes played.

Game Progress and Status: Character level, experience points, completed quests, unlocked achievements, owned virtual items and currency.

Interaction Data: Your specific actions within the game (e.g., clicks, movement paths), interactions with other players or NPCs, social behaviors (e.g., adding friends, joining guilds).

Crash and Error Reports: When our service crashes or encounters an error, the system may automatically collect relevant diagnostic information, including the device state at the time of the crash, partial memory data, and the sequence of operations that led to the problem, so that we can identify and fix the issue.

Geolocation Information:

Approximate Geolocation: We infer your general location (e.g., country, city) from your IP address. This is used to assign you to the nearest game server to reduce latency, display regional content (like leaderboards), and for security analysis (e.g., detecting anomalous logins).

Precise Geolocation (only with your explicit consent): For certain games or features based on location-based services (LBS), we may, with your permission, collect more precise location information from your device's GPS, Bluetooth, or Wi-Fi signals. You can withdraw this permission at any time in your device settings.

Cookies and Similar Technologies: We and our partners use technologies such as cookies, pixel tags (web beacons), and log files to collect and store information. These technologies help us to:

Enable Core Functionality: For example, remembering your login status, language preferences, and shopping cart contents.

Improve Performance: Analyzing the loading speed and responsiveness of our websites and games.

Conduct Analytics: To count visitors and understand how users use our services, in order to optimize the user experience.

Serve Relevant Advertising: Working with ad networks to display personalized ads based on your interests (derived from your anonymous browsing behavior on our sites and others).

You can manage your cookie preferences through your browser or device settings. However, please note that disabling certain necessary cookies may affect your ability to use our Services properly.

2.3. Information We Receive from Third-Party Sources

In some cases, we receive information about you from other entities.

Third-Party Platform Account Linking: If you choose to log in or link your account to our Services using a third-party platform (e.g., Steam, PlayStation Network, Xbox Live, Nintendo Account, Facebook, Google, Twitter), we will, based on your authorization, obtain some of your personal information from these platforms. This typically includes:

Your public profile: Nickname, avatar, unique identifier (e.g., OpenID).

Your friend list (with your authorization), so you can find friends who are already playing our games.

Email address (with your authorization), for account linking and communication.

The scope of information we obtain depends on your privacy settings on the third-party platform and that platform's policy.

Advertising and Analytics Partners: We work with third-party partners to measure ad effectiveness and analyze user behavior. These partners may provide us with inferred or aggregated reports about you, such as demographic characteristics (age range, gender) and interest tags. This information is usually anonymous or aggregated and is used to optimize our advertising and product strategies.

 

Chapter 3: How We Use Your Personal Information

We will strictly adhere to the provisions of this Policy and legal requirements, using the information we collect for the following specific, explicit, and legitimate purposes:

3.1. To Provide, Maintain, and Improve Our Services
To create and manage your user account and verify your identity.

To operate our games, allowing you to play, save your progress, and use social features.

To process your transaction requests and deliver virtual goods and services.

To fix technical issues and bugs, and to respond to and handle service interruptions.

To understand user preferences and behavior patterns through data analysis, thereby optimizing game design, developing new features, and improving service quality and user experience.

3.2. To Personalize Your Experience
To recommend game content, events, or friends that may interest you, based on your gameplay history, preferences, and region.

To display customized content and advertising on our websites or in our Services.

To remember your settings (such as language, volume) to save you the trouble of reconfiguring them.

3.3. To Communicate With You
To send you necessary service-related notifications, such as updates to our terms of service, technical maintenance announcements, and account security alerts.

To respond to your inquiries, requests, feedback, and complaints, providing effective customer support.

With your explicit consent, to send you marketing communications that may be of interest to you, such as product news, promotions, and special offers, via email, push notifications, etc. You can opt out at any time via the unsubscribe link in the email or through your account settings.

3.4. To Ensure Security and Fairness
To monitor and analyze account activity, network traffic, and in-game behavior to detect and prevent fraud, cheating (e.g., using unauthorized plugins), abuse of services, unauthorized access, and other illegal or prohibited activities that violate our terms of service.

To enforce our user agreements and community guidelines, and to maintain a healthy, fair, and safe gaming environment.

For internal auditing, data analysis, and research to evaluate and improve our security measures.

3.5. To Fulfill Legal Obligations and for Legal Proceedings
To comply with applicable laws, regulations, court orders, or mandatory requirements from government authorities worldwide.

To be used as evidence or to protect the legitimate rights and interests of us, our users, or other relevant parties in legal disputes, litigation, or arbitration.

 

Chapter 4: How We Share, Transfer, and Publicly Disclose Your Personal Information

We are committed to maintaining the confidentiality of your information and will not sell your personal information to any third party. We will only share, transfer, or publicly disclose your information in the limited circumstances described below.

4.1. Sharing
We will only share your information with the following types of third parties for the purposes described in this Policy. We will sign strict data protection agreements with the recipients of shared information, requiring them to process personal information in accordance with our instructions, this Policy, and any other relevant confidentiality and security measures.

Affiliated Companies: For the purposes of unified management, providing consistent services, and internal reporting, we may share your information within the JINJUNJIE (HK)CO., LIMITED corporate group (i.e., parent companies, subsidiaries, and affiliates).

Service Providers and Business Partners: We rely on professional third-party service providers to assist us in our operations. These providers only access your information to the extent necessary to perform their services, for example:

Cloud storage and server hosting providers (e.g., AWS, Google Cloud, Azure): To store your data and run our Services.

Payment processors: To process your purchase transactions.

Data analytics service providers: To help us understand user behavior.

Customer support tool providers: To assist us in managing and responding to your support requests.

Anti-cheat service providers: To help us maintain game fairness.

Advertising partners: To help us serve and measure the effectiveness of ads within our Services or on third-party platforms.

Third-Party Platforms: When you choose to link your account with a third-party platform (such as social media or game console platforms), we will share information with those platforms according to your instructions.

Legal Requirements and Protection of Rights: When we have a good faith belief that disclosure is necessary or appropriate to comply with a legal obligation, respond to a valid legal process (such as a subpoena or search warrant), protect the rights, property, or safety of ourselves, our users, employees, or the public, or to investigate and prevent fraud and security issues.

4.2. Transfer
We will not transfer control of your personal information to any company, organization, or individual, except in the following cases:

With Your Explicit Consent: After obtaining your explicit consent, we will transfer your personal information to other parties.

Business Reorganization: In the event of a merger, acquisition, asset transfer, or similar transaction (such as bankruptcy) involving the transfer of personal information, we will require the new entity holding your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require that entity to seek your authorization and consent anew.

4.3. Public Disclosure
We will only publicly disclose your personal information under the following circumstances:

With your explicit consent.

Disclosure Based on Law: We may publicly disclose your personal information if required by law, legal proceedings, litigation, or mandatory requests from government authorities.

Information You Voluntarily Make Public: Content you post in public areas (such as forums, public in-game chats, or your profile page) may be visible to other users. Please consider carefully what you post. For example, your game nickname, achievements, and leaderboard rankings are typically public.

 

Chapter 5: How We Store and Protect Your Personal Information

5.1. Data Storage
Storage Location: In principle, we have servers in multiple locations around the world. We will store your data in a data center closest to your geographical location to provide faster service response times. This means your personal information may be transferred to and processed in jurisdictions outside of your country of residence.

International Transfers: When cross-border data transfers occur, we will ensure that your information receives a level of protection equivalent to that in your home country. We will implement appropriate safeguards as required by applicable law, such as signing the Standard Contractual Clauses (SCCs) approved by the European Commission, relying on an adequacy decision for the recipient country, or obtaining your explicit consent where necessary.

Storage Period / Data Retention: We will retain your personal information only for the period necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. The criteria for determining the "necessary period" include:

The time required to maintain your active account and provide you with services.

Whether you have withdrawn your consent.

The time required to resolve potential disputes and enforce our agreements.

Compliance with relevant legal, accounting, or reporting requirements.

After this period expires, we will delete or anonymize your personal information.

5.2. Data Security Measures
We have implemented and will continue to implement industry-standard, reasonably practicable security measures to protect your information from unauthorized access, public disclosure, use, modification, damage, or loss.

Technical Measures:
We use encryption technologies such as SSL/TLS to encrypt data transmission channels, ensuring the confidentiality of data during transit.

We use irreversible encryption algorithms, such as hashing, for sensitive personal information stored (like passwords).

We deploy network firewalls, intrusion detection/prevention systems (IDS/IPS), and web application firewalls (WAF) to defend against network attacks.

We have established a strict data access control system, applying the principle of least privilege. We only authorize relevant employees and third parties who have a need to know to access personal information, and we audit their access activities.

Organizational Measures:
We have established a dedicated privacy and data security team responsible for handling related matters.

We conduct regular training on data security and privacy protection for our employees to enhance their awareness.

We have formulated detailed internal data management systems and operating procedures.

We have developed a data security incident response plan and conduct regular drills.

Security Incident Response:
In the unfortunate event of a personal information security incident, we will, in accordance with legal and regulatory requirements, immediately activate our emergency response plan, take remedial measures, and promptly inform you of: the basic situation and possible impact of the incident, the measures we have taken or will take, suggestions for how you can independently prevent and reduce risks, and remedial measures for you. We will inform you via email, letter, phone, push notification, etc. If it is difficult to inform each individual, we will issue a public announcement in a reasonable and effective manner. At the same time, we will also report the handling of the personal information security incident to the regulatory authorities as required.

Chapter 6: Your Rights and Choices

We respect and protect your rights over your personal information. Depending on the applicable laws of your jurisdiction, you may have one or more of the following rights:

Right to Access: You have the right to access the personal information we hold about you. You can typically view your account information and some usage data through your account settings page. For other information, you can submit a request to us.

Right to Rectification: If you find that the personal information we are processing about you is inaccurate or incomplete, you have the right to request that we make corrections or additions.

Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request that we delete your personal information. For example, when the purpose for which we processed the information has been fulfilled, you withdraw your consent, or we have processed your information unlawfully. Please note that in some situations (such as to fulfill a legal obligation or handle legal disputes), we may not be able to immediately comply with your deletion request.

Right to Withdraw Consent: For processing activities based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to Restrict Processing: In certain situations (such as while you are challenging the accuracy of the data), you have the right to request that we temporarily stop processing your personal information, limited to storage.

Right to Data Portability: For personal information that we process by automated means based on your consent or for the performance of a contract, you have the right to receive that data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller without hindrance.

Right to Object: You have the right to object to our processing of your personal information based on our legitimate interests, including profiling for direct marketing purposes.

Rights related to Automated Decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Our Services do not typically involve such decisions; if they do, we will provide an option for human intervention.

How to Exercise Your Rights:
To exercise any of the rights listed above, or if you have any questions about your rights, please contact us at the email address provided at the beginning of this Policy: [email protected]. To ensure security, we may ask you to provide a written request or otherwise prove your identity. We will respond within the timeframe stipulated by applicable law (usually 30 days) after receiving your request and verifying your identity. In principle, we do not charge a fee for reasonable requests.

 

Chapter 7: Children's Privacy

We take the protection of minors (or "children" as they are known in certain jurisdictions) very seriously. Our Services are primarily intended for adults.

Age Restrictions: We do not knowingly collect or solicit personal information from anyone under the legal age of digital consent in their country/region (e.g., 16 in the European Economic Area, 13 in the United States).

Age Verification: We use technical means (such as requiring date of birth at registration) to identify the age of users. For users who have not reached the legal age of digital consent, we will either block their registration or require them to obtain verifiable consent from a parent or legal guardian.

Parental Controls: We encourage parents and guardians to monitor their children's online activities and to instruct them never to provide personal information without permission. If you are a parent or guardian and you discover that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly delete the relevant information after verifying the situation.

 

Chapter 8: Updates to This Policy

Our services and privacy practices may change from time to time. Consequently, we may amend this Privacy Policy at our discretion.

Notification Method: When we make material changes to this Policy, we will notify you in a more prominent manner, such as by posting a conspicuous notice on our website, sending an email to your registered email address, or through an in-game pop-up. Material changes include, but are not limited to: significant changes in our service models; changes in the main types of entities with which we share, transfer, or publicly disclose personal information; significant changes in your rights regarding the processing of personal information and how to exercise them.

Accessing the Latest Version: You can always review the latest version of the Privacy Policy on our official website and the game login screen.

Accepting Changes: For non-material changes, we will update the "Last Updated" date at the top of the policy. We recommend that you review this Policy periodically. If you continue to use our Services after the updated Policy becomes effective, you signify that you have fully read, understood, and accepted the revised Policy.

 

Chapter 9: Contact Us

If you have any questions, concerns, suggestions, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise any of your legal rights, please do not hesitate to contact us.

Data Controller Name: JINJUNJIE (HK)CO., LIMITED
Registered Address: FLAT/RM 1013 10/F GENPLAS INDUSTRIAL BLDG 56 HOI YUEN ROAD KWUN TONG KL
Privacy Affairs Contact Email: [email protected]

We will review the issue as soon as possible and respond within a reasonable period after verifying your user identity.

Thank you for taking the time to read our Privacy Policy! We wish you a great time playing our games